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CUSTOMER SUPPORT
At T-Essence, we are dedicated to providing exceptional customer support. Click here to learn more about our commitment to serving you.

EXPERT ADVICE AVAILABLE
Our team of beauty advisors is available to assist you with expert advice on:
- Skincare
- Makeup
- Haircare
- Men's
CONTACT US
LIVE CHAT
Get in touch with our representatives and beauty advisors via live chat:
Monday-Friday: 9am - 13pm (GMT -BST) London Time
LOCATIONS
VISIT US AT OUR FUTURE LOCATIONS
Visit our flagship store at:
Our new location planning to open its doors on Aug 2026
London, UK
Visit our flagship store at:
Our new location planning to open its doors on May 2027
New York, NY 10001
QUESTIONS & ANSWERS
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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